What are we measuring and why?
Our vision is to be Australia’s most trusted community and home care provider. We want to improve the quality of life of our clients, giving them independence, choice, wellbeing and a sense of connection. But how do we know we’re achieving this?
While most organisations measure their outputs, such as the number services provided, number of clients, staff and volunteers, this new outcome-driven measurement platform provides us with a deeper insight into the true value of the support services we offer, giving us the opportunity to measure what really matters.