Support at Home is Coming
We’re here to help you navigate the changes with confidence
I want to learn more about:
Support at Home tailored to you
Your home is your sanctuary. With Comlink Australia you get the support you need to continue living independently at home.
From 1 November 2025, the Australian Government is introducing a new way to deliver in-home aged care: the Support at Home program.
This program will replace Home Care Packages (HCP) and Short-Term Restorative Care (STRC) and, later, it will include the Commonwealth Home Support Programme (CHSP) from no earlier than 1 July 2027.
These changes are designed to improve how care is accessed and delivered—but we understand it can feel overwhelming. That’s why we’re here.
You’re not alone—we’re with you every step of the way
As your trusted service provider, we’re committed to making this transition as smooth and stress-free as possible. Whether you’re currently receiving services or just beginning to plan for aged care, our team is here to guide you through the changes with care and confidence.
We can help you:
- Understand how the changes may affect you or your loved ones.
- Explore your options and plan ahead.
- Stay updated with accurate, easy-to-follow information.
- Connect with services and resources that match your needs.
- Feel reassured and supported—always.
We’ll be here to support you through it all. From answering your questions to helping you understand your options, we’ll make sure you feel informed and cared for.
Support you can trust
Our team’s priority is your health, wellbeing, and safety. All Comlink Australia frontline workers are verified with the required police checks, references, qualifications. You’ll be more than cared for at Comlink Australia – you’ll have peace of mind, knowing you can trust us to support you living independently.
Support with respect
100% of surveyed clients said they felt that the Comlink Australia team treated them with respect, so you know you are in safe and caring hands.
Everyone has different needs
Support at Home Funding Classifications
The Support at Home program introduces eight funding classifications to better match in-home aged care services with individual needs. This system replaces the existing four-tier Home Care Packages program, offering more individualised support for participants wishing to remain independent at home. Additionally, the Support at Home program includes separate funding for assistive technology and home modifications, ensuring comprehensive support for older Australians.
Classification | Quarterly budget | Annual amount |
1 | ~$2,750 | ~$11,000 |
2 | ~$4,000 | ~$16,000 |
3 | ~$5,500 | ~$22,000 |
4 | ~$7,500 | ~$30,000 |
5 | ~$10,000 | ~$40,000 |
6 | ~$12,000 | ~$48,000 |
7 | ~$14,500 | ~$58,000 |
8 | ~$19,500 | ~$78,000 |
Everyone has different needs
Support at Home Package Levels
Once you have been assessed by My Aged Care, they will establish the level of support your care needs require. This will fall into one of the following four levels:
Basic Care
Suited for those who require short term care. Clients on level one where HCP budget is fully allocated can access additional episodic or short-term allied health, therapy or nursing services.
Low-level Care
Services for low-level care. This level of care is suited to those who require regular assistance and support. Usually 3-4 hours per week.
Intermediate Care
Services for intermediate care which is suited to those who require frequent assistance and support, most days of the week.
High-level Care
Services for high-level care services for those individuals who require full-time assistance and support or with complex care needs.
More information
What's Changing in Aged Care?
The Support at Home program will:
- Introduce a single, simpler assessment process.
- Provide eight funding levels, tailored to your needs.
- Offer more choice and flexibility, including self-managed care.
- Expand the range of services, including home modifications and allied health.
- Set clearer, fairer cost contribution rules based on income.
If you already receive a Home Care Package you’ll be transitioned automatically from November 2025.
Helpful Resources and Information
We’ve made it easy to access the information you need, all in one place.
Key Government Resources
These official resources provide the most reliable and up-to-date information:
- Support at Home Overview – Department of Health
A clear overview of what the program is, who it affects, and key dates. - Support at Home Program Handbook (PDF)
A detailed guide to how the new program works. - My Aged Care – What’s Changing
Information for clients and carers about how the new system will work.
Our promise to you
What will you get with a Comlink Australia Support at Home Package?
Freedom and choice
Your individual goals, preferences and needs are at the forefront with a Comlink Australia Support at Home Package, so you are in control and living life your way.
Dedicated care managers
You are matched with your own personal Care Manager to respond to your needs promptly and personally. You won’t need to explain everything to someone new each time you contact us.
Flexible support
Your support needs will always be met, even as they change over time. Your personal Home Care Package is flexible and can easily be adjusted as your requirements change.
Company you enjoy
We do our utmost to ensure consistency in the team members that come to your home, so you’re supported by the same friendly and experienced people every time.
Get started with us
Would you like to get an idea of how much your Support at Home may cost? Choose the level of care you require and the services you need, and we’ll give you an upfront cost estimate.
Already on a Home Care Package?
Did you know that you can transfer your existing Home Care Package to Comlink Australia? We’ll take care of the entire process for you, and it won’t cost you a thing.
