Donate to Comlink Australia
Call us on 1300 761 011
Contact
Menu

Support at Home is Here

We’re here to help you navigate the changes with confidence

I want to learn more about:

Funding Classifications
What is Changing
What you get with Comlink

Support at Home tailored to you

Your home is your sanctuary. With Comlink Australia you get the support you need to continue living independently at home.

As of 1 November 2025, the Australian Government’s Support at Home program is now in effect—introducing a new way to deliver in-home aged care.

This program replaces Home Care Packages (HCP) and Short-Term Restorative Care (STRC) and will later include the Commonwealth Home Support Programme (CHSP) from no earlier than 1 July 2027.

These changes are designed to make it easier to access and receive the right care at home. We know change can feel overwhelming, but you don’t have to navigate it alone—we’re here to guide and support you every step of the way.

Download Fact Sheet
Reach out

You’re not alone—we’re with you every step of the way

As your trusted service provider, we’re committed to making this transition as smooth and stress-free as possible. Whether you’re currently receiving services or just beginning to plan for aged care, our team is here to guide you through the changes with care and confidence.

We can help you:

  • Understand how the changes may affect you or your loved ones.
  • Explore your options and plan ahead.
  • Stay updated with accurate, easy-to-follow information.
  • Connect with services and resources that match your needs.
  • Feel reassured and supported—always.

 

We’ll be here to support you through it all. From answering your questions to helping you understand your options, we’ll make sure you feel informed and cared for.

Support you can trust

Our team’s priority is your health, wellbeing, and safety. All Comlink Australia frontline workers are verified with the required police checks, references, qualifications. You’ll be more than cared for at Comlink Australia – you’ll have peace of mind, knowing you can trust us to support you living independently.

Meet your team

Support with respect

100% of surveyed clients said they felt that the Comlink Australia team treated them with respect, so you know you are in safe and caring hands.

Everyone has different needs

Support at Home Funding Classifications

The Support at Home program introduces eight funding classifications to better match in-home aged care services with individual needs. This system replaces the previous four-tier Home Care Packages program, offering more individualised support for participants wishing to remain independent at home. Additionally, the Support at Home program includes separate funding for assistive technology and home modifications, ensuring comprehensive support for older Australians.

Support at Home Pricing Schedule
CHSP Pricing Schedule

Everyone has different needs

Support at Home Package Levels

Once you have been assessed by My Aged Care, they will establish the level of support your care needs require. This will fall into one of the following four levels:

Basic Care

Suited for those who require short term care. Clients on level one where HCP budget is fully allocated can access additional episodic or short-term allied health, therapy or nursing services. 

Low-level Care

Services for low-level care. This level of care is suited to those who require regular assistance and support. Usually 3-4 hours per week. 

Intermediate Care

Services for intermediate care which is suited to those who require frequent assistance and support, most days of the week. 

High-level Care

Services for high-level care services for those individuals who require full-time assistance and support or with complex care needs. 

More information

What's Changing in Aged Care?

The Support at Home program makes it simpler and easier to get the care you need at home. It:

  • Introduces a single, simpler assessment process so getting started is straightforward.
  • Provides eight funding levels tailored to your individual needs.
  • Gives you more choice and flexibility, including the option to manage your care yourself.
  • Expands the range of services available, from home modifications to allied health support.
  • Sets clearer, fairer cost contribution rules based on your income.

If you already receive a Home Care Package, you have been automatically transitioned to the new program from November 2025—so you can continue receiving support without any interruptions.

Helpful Resources and Information

We’ve made it easy to access the information you need, all in one place.

Key Government Resources

These official resources provide the most reliable and up-to-date information:

  • Support at Home Overview – Department of Health
    A clear overview of what the program is, who it affects, and key dates.
  • Support at Home Program Handbook (PDF)
    A detailed guide to how the new program works.
  • My Aged Care – What’s Changing
    Information for clients and carers about how the new system will work.
Download Services Guide
Download Services Guide

Comlink Australia Resources

Download Services Guide
Download Services Guide

Our promise to you

What will you get with a Comlink Australia Support at Home Package?

Freedom and choice

Your individual goals, preferences and needs are at the forefront with a Comlink Australia Support at Home Package, so you are in control and living life your way.

Dedicated care managers

Our Care Management team works together to support you, so there’s always someone who knows your story and can respond quickly when you need us.

Flexible support

Your support needs will always be met, even as they change over time. Your personal Home Care Package is flexible and can easily be adjusted as your requirements change.

Company you enjoy

We do our utmost to ensure consistency in the team members that come to your home, so you’re supported by the same friendly and experienced people every time.

Get started with us

Would you like to get an idea of how much your Support at Home may cost? Choose the level of care you require and the services you need, and we’ll give you an upfront cost estimate.

Get started

Already on a Support at Home Package?

Did you know that you can transfer your existing Support at Home Package to Comlink Australia? We’ll take care of the entire process for you, and it won’t cost you a thing.

Enquire now

What our clients say about the service

“I have been a client of Comlink Australia for several years, using their transport and social support services, and more recently, their Home Care Package. I couldn’t be happier with the variety and quality of social events and activities. These offerings have not only enhanced my daily life but have also played a crucial role in helping me stay connected with my community.”
Desmond
“Words are difficult to find to express our gratitude for the outstanding care we have received since nominating Comlink Australia to manage our Home Care Package. The fact that their staff are of such a high calibre speaks to Comlink’s interest in employing highly experienced, caring people.”
Paul
“I don’t know what we would do without them. They are all so kind and helpful and nothing is a problem”
Margaret

Home Care Request

Fill out the form below or call us to get started.

Call us on 1300 761 011
Donate today
Call us on 1300 761 011

Enquire today

Fill out the form below or call us to get started.

Call us on 1300 761 011

Request a callback

Fill out the form below and we will will give you a call as soon as we can.

Call us on 1300 761 011

Ana Cook

CPO

As our Chief People Officer, Ana brings over 20 years of leadership experience in People & Culture, Risk, and Business Transformation across utilities, hospitality, healthcare, and education sectors. Known for her commercial acumen and operational expertise, Ana has a proven track record in leading human resource workforce strategies, organisational turnarounds, and cultural transformation across complex, multi-site environments. 

As Director of People & Culture, Safety & Risk at Mighty Craft, she played a pivotal role in national expansion, crisis management, and strategic realignment, achieving significant cost reductions, improved employee retention, and cultural stability through major transitions. Her recent work with Kimberley Aboriginal Medical Services further demonstrates her commitment to culturally safe and community-centred care. Ana will play a key role in strategic planning and will drive the people, culture, capability, brand, and governance functions. Ana is also deeply driven by purpose-led growth and brings a unique blend of empathy, innovation and strategic insight to people leadership.

Deborah Dixon

Executive Client Services

“I am inspired to pioneer a new way forward, challenging the way we think about aged care, and inviting you to reimagine a world class system for ageing in place. To lead with grace, creating environments where true participation can co-author our new story together”

Deborah is a dynamic leader driven by a passion for making a meaningful impact in people’s lives. With extensive experience in operations management, business transformations, and strategic programs, she continuously achieves success. Deborah’s strategic insight enhances workplace productivity and fosters exceptional quality of life outcomes for clients. 

With over a decade of leadership in community aged care services, Deborah’s journey began with a genuine desire to forge meaningful connections with elderly Australians. As a compassionate advocate, she believes in dignified aging, ensuring access to the highest standard of care for every individual. Deborah envisions a future where older Australians are empowered, independent, and connected, living their best lives to the fullest.

Michael Goulding

CFO

“I am motivated most by ensuring a thriving Comlink Australia exists sustainably for many years to come. I greatly appreciate the importance of independence, personal dignity and choice as we age, and believe the delivery of Comlink Australia’s compassionate, reliable and effective care and transport services to our elderly community is a necessity”

Michael is an accomplished Chief Financial Officer and Corporate Services Manager with a proven track record in the hospital, health, and aged care sectors. With years of hands-on experience, Michael has honed his expertise, becoming a valuable asset to Comlink Australia.

As our CFO, Michael leverages his proficiency in data modelling and business intelligence to drive organisational growth and efficiency. His keen eye for budgeting ensures optimal resource allocation, leading to improved financial performance.

Armed with a Bachelor of Science (BSc) (Hons) in Finance and Accounting from The University of Salford, Michael navigates complex financial landscapes adeptly. His risk management skills safeguard the organisation, while his ICT proficiency ensures seamless technology integration for operational productivity. Michael’s commitment to supporting his team and collaborating with stakeholders ensures regulatory compliance and secures funding for future growth.

Dirk Britz

COO

“I am motivated by knowing people feel safe. With respect to the aged care sector, this safety aspect aligns with the power that community-connection provides elderly people. I am proud that Comlink Australia’s services discourage isolation and loneliness, instead promoting opportunities for elderly members of our community to remain living their best lives as independently as possible.”

Dirk Britz, our Chief Operating Officer at Comlink Australia, is a seasoned leader renowned for his achievements in the health, wellness, and fitness sectors. Passionate about fostering high-performing teams and driving innovation, Dirk is dedicated to empowering individuals to lead healthier, more fulfilling lives. Throughout his career, he has championed positive change, guiding professionals to reach their full potential and creating dynamic, motivated teams. 

With a solid academic background including a BA in Human Movement Science and Business Management from the University of the Free State, Dirk combines his expertise in operations management with a deep understanding of human potential. His qualifications from the Australian Institute of Company Directors and Harvard Business School further enrich his strategic approach. Dirk’s commitment to Comlink Australia’s vision of supporting clients to live and age well aligns perfectly with his belief in the importance of health and wellness across all generations. 

As COO, Dirk’s compassionate leadership drives our organisation’s mission forward, ensuring we achieve our goals while making a positive impact in our clients’ lives and communities.

Liam Mayo

CEO & Managing Director

“I believe that the measure of the success of a society is how well it ages, how it supports and cares for people as they age. I also believe that this is all about culture, and that Australia needs to reimagine what it means to ages in our homes and in our communities. I am proud to be leading this conversation at Comlink Australia.”

Liam, our CEO and Managing Director at Comlink Australia, is deeply committed to driving meaningful social change. He envisions a future where Australians live and age with dignity and trust, reimagining traditional approaches. Liam’s approachability is evident as he actively engages with clients, families, staff, and volunteers, gathering feedback and fostering a culture of inclusivity.

With a doctorate in sociology, Liam’s expertise in futures thinking and social change has earned him recognition as a sought-after speaker for both corporate and community audiences. He shares his insights through publications and serves as a guest researcher at Radboud University in the Netherlands, a lecturer at the University of the Sunshine Coast, and a Senior Fellow with the Centre for Postnormal Policy and Futures Studies in London. Liam’s personable leadership style and dedication to collaborative decision-making make him a trusted advocate for positive change within our organization and beyond.

Sharee Webster

Treasurer

“I am passionate about my community and giving back; I love being involved with this organisation whose mission it is to help people to age well in their own homes and communities.”

Sharee Webster, Manager of Holmans in Maroochydore since April 2007, is a Chartered Accountant with a Bachelor of Commerce from the University of Queensland. She holds certifications as a Chartered Tax Adviser from the Taxation Institute of Australia and is a Registered Tax Agent.

In July 2016, Sharee obtained her Diploma of Financial Planning, becoming a licensed Financial Adviser. Specialising in business structures, taxation advice, and Self-Managed Super Funds (SMSFs), Sharee provides strategic tax guidance to private clients, family businesses, and corporate entities.

Formerly Treasurer of the Sunshine Coast Business Women’s Network for six years, she also served on the Board of Directors of the Buderim Community Enterprises Limited, trading as the Buderim Community Bank ® Branch of Bendigo Bank, for six years. Sharee is deeply embedded in the local community and brings a wealth of experience to her role.

Elaine Jobson

Board Chair

“I am passionate about embracing a holistic approach to healthy ageing where movement, good nutrition and a sense of community are recognised as key elements to ageing well. We aim to pioneer a paradigm shift in our industry, redefining the standards of healthy ageing.”

As our new Chair of the Board, Elaine Jobson strategically positions Comlink Australia at the forefront of the healthy ageing sector. With extensive experience in health and fitness, including leading the management buyout of Jetts Fitness, Ms. Jobson brings invaluable expertise to this role.

As we redirect our focus towards becoming an industry leader, Ms. Jobson’s global experience in fostering great cultures and cultivating exceptional leaders will be instrumental in driving ongoing success. Under her leadership, we aim to mitigate the impact of age-related illnesses and create a supportive environment for seniors, promoting physical, mental, and social health.

Elaine’s vision includes a holistic approach to healthy ageing, emphasising exercise, nutrition, and community engagement. With her guidance, we are set to revolutionise healthy ageing, improving the well-being and quality of life for older Australians.

Tim Robson

Board Chair

“I’m driven by being involved in effecting positive and meaningful change to people’s lives. I strive to make a positive difference in my community, our country and hopefully one day throughout the world by supporting vulnerable and disadvantaged people and communities.”

Tim is passionate about effecting positive change in people’s lives, from the local to the global level. With expertise in corporate governance for non-profits, he advises senior management and boards, while also supporting the growth of commercial enterprises. Tim’s experience spans large-scale project management, small business development, and providing governance advice to various organisations.

As the Managing Director of a Queensland-based consulting firm, he balances his professional responsibilities with community involvement. Tim serves as an Executive Director for Five Bridges Ltd, a not-for-profit Indigenous organisation, and has held leadership roles in professional and community associations. A member of the Australian Institute of Company Directors and a Fellow of the Institute of Managers and Leaders, Tim holds a Masters in Commercial Law, a Bachelor of Business, and a Diploma of Project Management.